Customer service.
Contact servicing
Email:
servicing@vontive.comPhone:
(415) 745-9460Borrower portal
Mortgagee clause
Vontive, Inc.
ISAOA/ATIMA
PO Box 390674
Minneapolis, MN 55439
Mailing address
Vontive Servicing
1000 2nd Ave, Suite 2500
Seattle, WA 98104
Draw inquiries
Late payments
Monthly mortgage payments are due on the 1st day of each month. A 10-day grace period applies, meaning your payment must be successfully initiated on or before the 10th of the month to be considered on time.
If a payment has not been successfully initiated by the end of the grace period (the 10th), it will be considered late and a late fee will be applied. The late fee is equal to 10% of your current monthly payment.
Default interest
A loan is considered to be in default upon maturity if it remains unpaid, or at any point it becomes 30 days past due (D30), whichever occurs first.
Once a loan is in default, a default interest rate of 18% will be applied until the loan is brought current or otherwise resolved.
Servicing questions.
Email updated insurance documents to mortgage@insuranceservicecenter.com or call the Insurance Service Center at (800) 621-9825.
Log in to your borrower portal and navigate to the Documents section to view your statements.
Log in to your borrower portal, go to Documents, and open your most recent monthly statement. Your mailing address will be listed there.
Please email servicing@vontive.com to request an update.
To update your autopay details, email servicing@vontive.com. A Vontive Servicing representative will provide the required form and assist you with the process.
Important: You must contact Vontive Servicing before making any changes to your autopay settings. Changes made in the portal without prior notice may not be processed correctly or in time for your next payment.
Autopay changes require servicing review and documentation to ensure accuracy and proper processing. If changes are made in the portal without contacting Vontive Servicing first, they may not take effect as expected. Please email servicing@vontive.com for assistance.
Log in to your borrower portal and navigate to the Documents section to access your Form 1098. If you experience any issues, please contact servicing@vontive.com for assistance.
Email payoffs@vontive.com to request a payoff statement.
Please email servicing@vontive.com to request that ACH payments be stopped.
Email servicing@vontive.com for status updates.
Payoff wire instructions.
Payment method
To submit a loan payoff, payment must be sent via wire transfer. We do not accept checks. To ensure prompt processing, please include your loan ID number and full name with your wire payment.
Wire instructions
Company Name
Vontive
Bank Name
Wells Fargo
Bank Address
420 Montgomery Street, San Francisco, CA 94104
Bank Routing (ABA) Number
121000248
Account Number
4050646009
Account Name
Vontive, Inc.
Important requirements
You MUST reference your loan number, property address and name in the OBI (Originator Beneficiary Information) field of the wire transfer. Failure to do so may cause delays resulting in additional interest due or the return of the funds to remitter.
Funds received after 3:00 p.m. Pacific time may be posted the following business day.
Once the wire has been sent, please email the wire confirmation details to
servicing@vontive.comas soon as possible. The wire confirmation details need to, at the very least, include the Fed reference number, wire amount, and wire memo.
Vontive will not be responsible for any additional interest or fees that may be assessed as a result of incomplete or incorrect wire information. If you have any questions regarding the wire instructions listed here, contact our office at
(415) 745-9460.