When we see that something is not working, we should feel empowered to experiment, build and solve problems proactively.

We believe that our peers are working to the best of their ability with the resources and information they have at their disposal

A culture of compassionate feedback results in a culture of growth. Whether it’s coming from our customers or our colleagues, we listen, empathize, and act quickly.

Clear expectations help align the team on desired outcomes and avoid confusion. We don’t assume everybody has the necessary context or knowledge to act. We strive to proactively push information and encourage others to ask questions.

Simpler things are easier to digest and work with. When taking on problems, we always ask ourselves if they can be broken down further. By tackling one thing at a time, we’re able to produce a cleaner product, avoid distractions and deliver desired outcomes.

We solve our problems by committing to easily reversible solutions allowing for quick experimentation and iteration if need be.